Refund policy

We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. We recognize that sometimes an item may not meet your needs, was not what you had hoped for, or simply does not fit with your decor or space. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of the shipment date. Returned items must be new and in unused condition.

Returns are only accepted in their original boxes, and must be unassembled. Once an item has been assembled, it is no longer returnable.

Click Call us at (760)999-0050 or email info@eleganio.com to start the return process. Please note that you are fully responsible for any delivery charges incurred in shipping the item back as well as original outbound shipping cost. Upon reception please allow three to seven business days for processing. You will be emailed confirmation. If processor approves, refund will be issued minus any applicable damage and/or restocking fee. Refund will be issued back through original form of payment. Exchanges are on case by case basis. Restocking fee of 30% will be applied to any approved returns submitted not in original packaging.

If you wish to cancel an order please call (760)999-0050 or email info@eleganio.com. Orders with a status of Shipped cannot be canceled, this is because when the status changes from Processing to Shipped, your order has left the Eleganio distribution facility and is on its way to the carrier regional distribution center. Tracking numbers and other information may not be available until your shipment arrives at the carrier regional center. Cancelled orders are treated the same as returns and will comply with return policy.